refund policy


🛍️ Refund Policy

Last updated: Oktober 28th

At Cerovex, we want you to be completely happy with your purchase.
If you’re not satisfied for any reason, you’re protected by our 30-Day Money-Back Guarantee.

đź’¸ 30-Day Money-Back Guarantee

If you’re unhappy with your order within 30 days of receiving it, contact us for a full refund — no returns required.
Email info@cerovex.com with your order number and a brief explanation (photos or video if applicable).
We’ll review your request and make it right.

đźš« No Returns

We do not accept physical returns.
All refunds are processed directly through our support team.

đź•’ Refund Eligibility

We offer a full or partial refund in the following cases:

  • The item arrived damaged, defective, or not as described

  • The item never arrived within the estimated delivery time (usually 45 days for U.S. orders)

  • You are not satisfied with the product within 30 days of receipt

Refunds are typically processed within 3–7 business days after approval.

❌ Refunds Not Eligible

We cannot issue refunds if:

  • The tracking information shows the order was delivered to the correct address

  • The customer entered an incorrect shipping address

  • The product was damaged due to improper use or handling after delivery

🏦 Refund Processing

Approved refunds will be issued to your original payment method.
Depending on your bank or payment provider, it may take 5–10 business days for the funds to appear.

We’re committed to providing a smooth and fair shopping experience.
If there’s ever an issue, reach out — we’ll take care of you. 💛

⚖️ Policy Notice

This Refund Policy applies to all purchases made on Cerovex.com
We reserve the right to update or modify this policy at any time without prior notice.
Please review this page periodically for any changes.