Privacybeleid
# Privacy Policy
Last Updated: June 4, 2026
Cerovex ("we", "us", "our") operates this website, store, and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, create an account, contact us, or otherwise interact with our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
## Personal Information We Collect
Depending on your interaction with our Services, we may collect the following categories of personal information:
### Contact Information
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
### Payment Information
- Payment method details
- Transaction information
- Payment confirmations
Payment information is processed securely through our payment providers. We do not store complete credit card information on our servers.
### Account Information
- Username
- Password
- Account preferences
- Saved information
### Transaction Information
- Products viewed
- Products added to cart
- Products purchased
- Purchase history
- Returns and exchanges
- Wishlist activity
### Device and Technical Information
- IP address
- Browser type
- Device identifiers
- Operating system
- Network information
- Cookie identifiers
- Facebook Click ID (fbclid)
- Other online identifiers
### Usage Information
- Pages visited
- Time spent on pages
- Navigation behavior
- Search terms used on our website
- Interactions with products and content
- Advertising engagement data
### Communications
- Customer support requests
- Emails and messages sent to us
- Survey responses
- Reviews and feedback
## How We Collect Personal Information
We may collect personal information:
### Directly From You
When you:
- Place an order
- Create an account
- Subscribe to marketing communications
- Contact customer support
- Participate in promotions or surveys
### Automatically
Through technologies such as:
- Cookies
- Pixels
- Tags
- Web beacons
- Analytics tools
- Similar tracking technologies
### From Third Parties
Including:
- Shopify
- Payment processors
- Shipping providers
- Advertising partners
- Analytics providers
- Social media platforms
## How We Use Personal Information
We use personal information for the following purposes:
### Order Fulfillment
- Processing payments
- Shipping orders
- Managing returns and refunds
- Customer support
### Account Management
- Creating and maintaining accounts
- Authentication and security
- Saving preferences
### Website Improvement
- Understanding user behavior
- Improving website functionality
- Optimizing user experience
### Marketing and Advertising
- Sending promotional communications
- Personalizing advertisements
- Measuring advertising performance
- Audience building and segmentation
### Fraud Prevention and Security
- Detecting fraudulent activity
- Preventing abuse
- Protecting customers and our business
### Legal Compliance
- Complying with applicable laws
- Responding to lawful requests
- Enforcing our terms and policies
## Advertising, Analytics and Tracking Technologies
We use advertising, analytics, and measurement technologies provided by Meta Platforms Ireland Limited and its affiliated companies ("Meta"), including:
- Meta Pixel
- Advanced Matching
- Conversions API (CAPI)
These technologies help us:
- Measure advertising effectiveness
- Optimize advertising campaigns
- Build custom audiences
- Create lookalike audiences
- Deliver personalized advertising
- Analyze website performance
- Improve conversion tracking
When you visit our website or interact with our Services, information may be collected and shared with Meta, including:
- Pages viewed
- Products viewed
- Search terms
- Products added to or removed from cart
- Checkout activity
- Purchase events
- Device information
- Browser information
- IP address
- Facebook Click ID (fbclid)
- Customer identifiers
- Name
- Email address
- Phone number
- Billing and shipping information
Some of this information may be matched by Meta with Facebook or Instagram accounts to provide advertising, attribution, analytics, audience creation, fraud prevention, and personalization services.
We may use information collected through Meta technologies for:
- Retargeting campaigns
- Custom Audiences
- Lookalike Audiences
- Conversion optimization
- Advertising measurement
Where required by applicable law, we obtain consent before activating marketing and advertising cookies and similar technologies.
You may manage advertising preferences through your browser settings, cookie preferences, or your Meta account settings.
## Cookies and Similar Technologies
We use cookies and similar technologies to:
- Operate our website
- Remember preferences
- Analyze website traffic
- Measure advertising effectiveness
- Personalize content and advertisements
Cookies may be classified as:
### Essential Cookies
Required for website functionality and security.
### Analytics Cookies
Used to understand website performance and visitor behavior.
### Marketing Cookies
Used to personalize advertisements and measure campaign effectiveness.
You may manage cookie preferences through your browser settings or our cookie management tools where available.
## How We Share Personal Information
We may share personal information with:
### Shopify
Our store is hosted by Shopify, which provides ecommerce infrastructure and related services.
### Service Providers
Including:
- Payment processors
- Shipping carriers
- Technology providers
- Customer support providers
- Analytics providers
### Advertising Partners
Including Meta and other advertising networks that help us measure and improve marketing performance.
### Legal Authorities
When required by law or to protect our legal rights.
### Business Transfers
In connection with mergers, acquisitions, financing transactions, or business reorganizations.
## Relationship with Shopify
Our Services are powered by Shopify.
Shopify may process personal information to provide hosting, payment processing, analytics, security, and other ecommerce-related services.
For additional information regarding Shopify's privacy practices, please review Shopify's Privacy Policy.
## International Transfers
As an international ecommerce business, we serve customers in multiple countries and regions, including the European Economic Area (EEA), the United Kingdom, the United States, the United Arab Emirates, South Africa, and other jurisdictions.
Your personal information may be transferred to, stored in, or processed in countries outside your country of residence.
Where required by applicable law, we implement appropriate safeguards, including Standard Contractual Clauses and other legally recognized transfer mechanisms, to protect personal information transferred internationally.
## Data Retention
We retain personal information only for as long as necessary to:
- Provide our Services
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce our agreements
Retention periods may vary depending on the type of information and applicable legal requirements.
## Data Security
We implement commercially reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure.
## Children's Privacy
Our Services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove such information.
## Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
- Access
- Correction
- Deletion
- Data portability
- Restriction of processing
- Objection to processing
- Withdrawal of consent
- Opt-out of targeted advertising
Residents of the European Economic Area and the United Kingdom may also have additional rights under applicable data protection laws.
To exercise your rights, please contact us using the details provided below.
We may request information necessary to verify your identity before processing requests.
## Complaints
If you believe your privacy rights have been violated, you may contact us directly.
If you are located in the European Economic Area or the United Kingdom, you may also lodge a complaint with your local data protection authority.
## Third-Party Websites
Our Services may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
## Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised "Last Updated" date.
## Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like additional information about how we process personal information, please contact us at:
Email: info@cerovex.com
Cerovex
We will respond to privacy-related requests in accordance with applicable laws.